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Contact & FAQ

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hello@medusadesires.com
Live chat available Mon–Fri, 9–18 CET

Frequently Asked

All orders ship in plain, unbranded packaging with no indication of the contents. Your billing statement will show a discreet company name.

We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Hygiene products cannot be returned once opened.

Standard shipping takes 3-5 business days within Europe. Express shipping (1-2 days) is available at checkout. Free shipping on orders over €75.

Absolutely. We only carry products made from body-safe, medical-grade materials. Every brand we partner with meets strict safety and quality standards.

Yes! Select our luxury gift wrapping option at checkout. Your order will arrive in an elegant gift box with a personalized card.

Yes, you'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our website.

Medusa DesiresMedusa Desires

Luxury intimate wellness, curated for the discerning. Premium brands, discreet delivery, uncompromising quality.

© 2026 Medusa Desires. All rights reserved.

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This website is intended for adults aged 18 and over. By using this site, you confirm you are of legal age in your jurisdiction. All products are sold as novelty items. Medusa Desires does not make medical claims.

WIZSYSTEMS OÜ · Registry code: 12157066 · Katleri tn 1-29, 13915 Tallinn, Estonia